Automation to Drive Retention & Conversion

A talk by Nicole Baqai
Strategic Partnerships, Gorgias

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About this talk

Session takeaways:

  • Automate repetitive inquiries to save yourself time
  • Response time is key to a happy customer
  • Personalize responses with machine learning components

Nicole Baqai

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.

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